I Gat a Steam Refund on a Game If I Buy It Again Do I Still Have the Option to Get a Refund
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Amazingly broken Steam game provokes no-questions-asked refunds
Journey of the Light is going to go down in the history books as an amazing pratfall or a shocking scam.
Every bit you no doubt call back, Valve recently introduced a new Steam refund policy allowing players to request their money dorsum within 14 days of buy providing they haven't played a game for more than then two hours.
This is important background information for the amazing story ahead. Introducing Journey of the Light, a Steam release which has provoked Valve into offering no-questions-asked refund policy.
"We accept enabled refunds for all owners of Journey of the Light, regardless of playtime or purchase date," Valve wrote in a Steam Community post.
This non totally unprecedented but certainly very rare occurrence came about subsequently players began to believe that the game contains only one unsolvable level, despite boasting of and having achievements in identify for seven.
It's non just that nobody has ever solved that first level; PCGamesN reports Journey of the Light players dug into the game's lawmaking and found no way to access subsequent levels.
Making matters worse, developer Lord Kres told players that they could solve the first level using clues found in the game's Steam Trading Cards. Which won't drib until y'all've played two hours of a game. When the normal refunds policy would have expired.
Wow. Wow.
Now of grade it's entirely possible this is all a misunderstanding, and indeed that's the position Lord Kres has taken. In a Steam Community postal service on August xxx, the developer said they had "just heard" near the missing levels.
"That is not how it is supposed to be. It seems that I did something wrong when I released Bug Gear up #1," Lord Kres said, referring to an update of June eighteen.
"I did test the game afterward the bug set up, but I only checked that the bugs were gone. I will roll the game back to its former state and so set up the bugs once more and make sure this won't happen again. I am very sorry nigh this result. Thanks for letting me know about this."
Yesterday Lord Kres followed upwards with a second mail on the affair, reiterating the message above and apologising again.
"Although it seems that information technology doesn't even affair what I say, here is yet my announcement: I have at present rolled back the game and I will be testing the levels," they wrote.
"I'g not going to defend myself, since that will not assistance. I fabricated a fault with builds, and I am truly deplorable about that. Nothing more I can exercise virtually this."
The developer said they have "tried to be friendly and kind" and understands that players feel "betrayed" and "aroused".
"I have tried to fix information technology, only all the damage has been already done. I am not a scammer. All I wanted is to create a new kind of gaming feel for all of yous," Lord Kres ended.
Valve appear refunds on Journey of the Calorie-free the following 24-hour interval. It'southward quite possible it did then on Lord Kres'due south request, every bit the game has indeed been rolled back, and is no longer bachelor to purchase on Steam.
If it is all a horrible mix up every bit Lord Kres claims, it's a cautionary tale for developers. Lord Kres has been quite communicative over the past week, only prior to that it took the programmer about two weeks to find that the bulk of its game had gone missing, which is less than ideal.
Still, yous take to feel sorry for them. And it's not like even triple-A developers are immune to uploading the wrong build to Steam.
Source: https://www.vg247.com/amazingly-broken-steam-game-provokes-no-questions-asked-refunds
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